Frequently Asked Questions
Shipping
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​Do we ship to the UK?
We use Royal Mail for most of our deliveries within the UK. Shipping prices commence at around £3, depending on the size and weight of the package. You can expect dependable service and prompt delivery with each order. If you need further modifications or additional content, feel free to contact us.
Do we ship Internationally?
We send items through Royal Mail International Signed-For or FedEx for dependable shipping. Shipping costs are calculated individually, and you'll receive a quote via email after placing your order. Should you have any inquiries, please feel free to contact us.
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How long will the shipment take?
Orders are generally dispatched on the same day that cleared payment is received. Please be aware that no goods are dispatched on Sundays or Bank Holidays. Thank you for your understanding.
EMS
The English Market Selection (EMS) stamp has long been a symbol of quality in Cuban cigars, particularly for those intended for the British market, for over a century. This designation reflects the exceptional craftsmanship and heritage of these cigars, reinforcing the UK's prestigious status as the foremost center for the finest Havana cigars.
Additionally, the EMS stamp functions as an essential safeguard against counterfeit products that may enter the market. Each EMS-certified cigar represents a commitment to authenticity and tradition.
Terms and Conditions
We are dedicated to ensuring the accuracy of all information displayed on our website. We reserve the right to correct any inaccuracies regarding pricing, descriptions, and specifications as needed. All prices are inclusive of VAT.
Should you be dissatisfied with your purchase, items may be returned for refund within 14 days, provided that proof of purchase is presented and the item remains unused in its original packaging.
Please be advised that postage and packing fees for returned items are non-refundable, along with additional charges for services such gift wrapping or priority shipping. This site may contain links to external websites for your convenience; however, Tang Cigars is not responsible for the content of these sites.